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FAQ

Order Related Questions


Why am I being charged sales tax?

Sales tax rates and laws vary depending on the state that we ship to.

When will I get my order?

We take pride in handling and processing all orders. Our team works daily to process orders. We deliver using USPS or UPS. Orders typically arrive to you within 3-7 business days from the order being placed.

Does Discover Relief ship to all 50 US States?

Yes! Discover Relief products can ship to all 50 states. We also ship to most countries.

Can I change my order after it has been placed?

If you have placed an order and would like to edit the shipping address, please email our team at [email protected] . If the order has not been packaged up for shipping, we can absolutely modify it for you. Orders are typically packaged up within one hour of being placed.  Unfortunately, if your order has already been shipped with an incorrect address you provided while placing the order, we are not responsible. In this case, please contact USPS.com to begin intercepting the package.     

Can I return a product?

We stand by our Money Back Guarantee*. We believe in our products so much that if you’re not satisfied, just send it back to us within 30 days and we’ll offer a full refund on the product cost. CBD products normally take 10-14 days to reach your endocannabinoid system. We only kindly ask you to try our product for 14 days before deciding if it's right for you.

Contact us within 30 days of receiving your products at [email protected] Please provide your order number and why you’re looking to return the product and we’ll assist you.

Why is my tracking on USPS/UPS not showing up?

There are times when USPS/UPS misses a scan during initial tracking. It's ok, it happens. Please give it 24-48 hours. If tracking doesn’t show or look right please email us at [email protected] We’re happy to help track it for you.

Do you have a promo code?

We love a good deal too and for that, we offer sales and promotions from time to time. 

  • Enjoy 15% off your first order with code WELCOME15. Exclusions Apply; Starter bundle, Signature bundle, not included.
  • Buy more and save more! Buy 3 of one product, save 15%. No promo code required. Exclusions Apply; Starter bundle, Signature bundle, not included. Cannot be combined with any other offer.

Please subscribe to our newsletter and we'll inform you of any upcoming sales, promotional offers, giveaways, and more!

 

CBD Related Questions

 

What is CBD?

CBD stands for cannabidiol, a compound extracted from cannabis plants, and the main compound found in the hemp plant. Unlike THC within marijuana plants, CBD is not psychoactive, so it does not change a person's state of mind when they use it.


What is THC?

THC stands for tetrahydrocannabinol, the main compound found in marijuana plants. THC is what gives marijuana its psychoactive properties or “high” effects.

 

Are CBD and marijuana the same thing?

No, CBD and marijuana are not the same. They come from different species. There are three recognized species of cannabis plants—Cannabis sativa, Cannabis ruderalis, and Cannabis indica. CBD and marijuana are both derived from the Cannabis sativa species. While CBD and marijuana both come from the same cannabis plant, they are derived from different species of Cannabis sativa. CBD is derived from hemp, while marijuana is derived from the marijuana species.

 

Do CBD products contain THC?

CBD products must contain less than 0.3% THC to be legal according to Federal Law. Discover Relief CBD products are aligned and up to date with the law, only allowing up to 0.3% THC in our products.

 

How do I know what the right dosage is for me?

Dosage and frequency vary from individual to individual, making self-experimentation essential. Rest assured that CBD remains non-toxic in large doses and doesn’t pose the risk of overdose or dependency, making self-experimentation safe. Please follow the dosage recommendations, which can be found on each product, box, and product page. Dosage is at your discretion and is noted as just a guideline.

 

How long do you have to wait to feel the effects of CBD?

This all depends on the type of administration you take, along with other factors.

  • CBD oil administered sublingually has a much faster onset, because it bypasses the digestive system and enters your bloodstream directly under the tongue. Usually, this type is usually felt even within the first few minutes. 
  • CBD oils applied topically, such as lotions or balms, are best for treating targeted areas. The oil can be massaged directly onto the area to relieve pain or inflammation within minutes. Effects can last for several hours.  
  • CBD products taken orally, such as our softgels, typically tend to have longer-lasting effects. Before it can enter your bloodstream, where it begins to interact with your endocannabinoid system, it has to go through your digestive system first. This normally can take up to 30-90 minutes.

 

What are the differences between your Full spectrum and CBD Isolate?

Full Spectrum hemp extract contains CBD and other compounds of the cannabis plant. One compound in particular, is terpenes. The terpene profile is meant to mimic the whole plant content of hemp. These products are ideal for individuals that are seeking the entourage effect. CBD Isolate on the other hand is the purest form of CBD, 99.9.%.

 

What are terpenes?

Terpenes are volatile compounds found in plants — responsible for their aromas. There are several hundreds of different terpenes that exist in the world, and over 200 have been discovered in cannabis plants. 

 

What is the entourage effect?

The entourage effect creates synergistic benefits between cannabinoids and terpenes in CBD products. The entourage effect commonly refers to the potential multiplying of effects that are thought to take place when Full Spectrum cannabis oil is used.

 

Does CBD get you high?

No, CBD will not get you high. CBD is nonpsychoactive, which means that are no mind-altering effects. THC is what accounts for psychoactivity. At Discover Relief, we maintain a strict standard, only allowing up to 0.3% THC in our products. Therefore, we abide by the legal limit and able to sell our CBD products to all 50 states.

 

Does CBD have side effects?

CBD does not have any long-term, adverse side effects. While generally well-tolerated, CBD can cause dry mouth, changes in appetite, fatigue, and diarrhea. Side effects are often the result of improper dosage, incompatible product (full spectrum vs. isolate), potential drug interactions, or a poorly formulated CBD product.

 

Does CBD have drug interactions?

Yes. Always speak to your healthcare professional before trying CBD.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

*Money Back Guarantee- Please see our Returns Page for more information